Privacy Policy
Last updated: September 2026
Introduction
Spring-hawk is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website and services.
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Information You Provide
When you submit an enquiry through our website or contact us directly, we may collect:
- Your name and contact details (email address)
- Information about your property or project
- Any additional details you choose to share in correspondence
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information:
- IP address and general location data
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website addresses
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested services
- To communicate with you about projects and consultations
- To improve our website and service offerings
- To comply with legal obligations
- To protect our legitimate business interests
Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
- Your consent, where you have provided it
- Performance of a contract or to take steps at your request before entering into a contract
- Compliance with legal obligations
- Our legitimate interests, provided these do not override your rights
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
Project-related correspondence and documentation may be retained for longer periods in accordance with professional practice standards and statutory retention requirements.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
Your Rights
Under applicable data protection laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided below.
Third-Party Sharing
We do not sell your personal information to third parties. We may share information with:
- Professional advisors and service providers who assist in delivering our services
- Regulatory authorities when required by law
- Heritage authorities in connection with permit applications (with your knowledge)
International Transfers
Your information is primarily stored and processed in South Africa. If we transfer information internationally, we ensure appropriate safeguards are in place to protect your data.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Spring-hawk
Unit 4, The Old Customs House
17 Dock Road, Victoria Basin
Cape Town, 8001
South Africa
Email: [email protected]